Gradience Pro / Enterprise - Solution To: Most Errors Encountered in Version 11 and lower

Upgrading your software to the latest version may resolve the issues you are encountering. As of this writing, our latest release is Version 12.

--IMPORTANT!-- Prior to upgrading, we highly suggest that you first backup your database. Below are articles that will provide you with more information:

--NOTE-- For users upgrading from versions older than version 10. We are not certain that your data will be restored correctly upon doing a restore from a backup.

When on Version 11:

Visit http://updates.gradiencesupport.com/ to download the latest version of the software.

When on Version 10:

You can upgrade to the latest version when on Version 10. But need to follow these steps:

  1. Create a backup of you database.
  2. Uninstall the software.
  3. Install the latest version with a Blank Database,
  4. Then perform a Restore Data from a backup.

When on Versions 9 or lower:

You will need to purchase the software again in order to update to Version 12. This is because the software update only works for version 11 due to it having a completely new installer than older versions. 

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