Upgrading/Updating your software to the latest version may resolve the issues you are encountering. As of this writing, our latest release is Version 12. Which can be downloaded here.
--IMPORTANT!-- Prior to upgrading/updating, we highly suggest that you first backup your database. Below are articles that will provide you with more information:
--NOTE-- For users upgrading from versions older than version 10. We are not certain that your data will be restored correctly upon doing a restore from a backup.
When on Version 11:
Visit http://updates.gradiencesupport.com/ to update to latest version of the software.
When on Version 10:
You can upgrade to the latest version when on Version 10. But need to follow these steps:
- Create a backup of you database.
- Uninstall the software.
- Install the latest version with a Blank Database,
- Then perform a Restore Data from a backup.
When on Versions 9 or lower:
You will need to purchase the software again in order to update to Version 12. This is because the software update only works for version 11 due to it having a completely new installer than older versions.