Gradience Pro / Enterprise - Data Not Visible

Data Not Visible:

There are two possible causes.

  • CAUSE ONE: The software is pointed to a new, blank database. 
  • CAUSE TWO: The user lacks sufficient rights within the software to see the data.

 

CAUSE ONE: The software is pointed to a new, blank database. 

If this is the cause, you will be required to enter a product key when you open the software. This is because the software is now pointed to a new, blank database. Once you enter the product key all you have done is register the new, blank database. You are not pointed to the database file that contains your organizations data.

The solution is to re-point the software to the correct database that contains all of your data. To re-point the software, open the hrware.ini file on the computer where the person is using the software and follow these steps...

1. Go to C:\programdata\Gradience and open Hrware.ini. it.

Note: The programdata folder may be hidden. You may go online to find the steps to unhide folders. The steps differ depending on the operating system.

2. The 3rd or 4th line down will be SERVER=. After the equal sign, you'll see the name or the IP Address of the server to which the client is pointed. Change this and change the [path if necessary].

Do not map a drive and do not use UNC. Save a copy of the file to a place where you can retrieve it later.

CAUSE TWO: The user lacks sufficient rights within the software to see the data.

If this is the cause, you will have to grant sufficient user rights to the individual who cannot see the data. To do this, please click here.

 

 

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