Gradience Records Pro / Enterprise - Troubleshooting

Updating Gradience on just one Computer:

Provided database resides on this computer rather than on another computer, click on the desktop shortcut that you just downloaded. When you get a message that the “Publisher could not be verified”; go ahead and run it anyway. When you get the options of Server, Client, and Standalone, and select Standalone. 

 

When you get the options of Custom or Express, select Express because the ini file already exists. Then just click Next on each screen through to the end. When given the option to click Test Connection do not bother. Just continue to the end and click Finish.

 

Click the original desktop shortcut to launch it. When you open the program, click Help > About to view the new multi-digit version number. Jot it down and give this number to Tech Support when requesting assistance. Close the popup and use the program.

Updating Gradience on the Server:

When the database resides on the server, install the update there first.  When given the choice of Server, Client or Standalone, select Server. When given a choice between Custom and Express select Express because the ini file already exists. Then just click Next on each screen through to the end. When given the option to Test Connection don’t bother. Just continue to the end and click Finish. Now click the original desktop shortcut to launch Gradience. When it opens, click Help > About to see the new version number. Jot it down and always give this number to Tech Support when requesting assistance. Close the popup and use the program.

Updating Gradience on a Client Workstation:

  • Updating an existing client:

    Navigate to the network folder where you pasted a copy of the installation file. Copy it again and paste it on the desktop. When given the choice of Server, Client or Standalone, select Client. When given the choice between Custom and Express, select Express because the ini file already exists.

     

  • Installing on a new client:

    Navigate to the network folder where you pasted a copy of the installation file. Copy it again and paste it on the desktop.  When given the choice between Custom and Express, select Custom and use the information you printed out or jotted down to point the client to the database on the server. Do Not map a drive and Do Not use UNC. Just point the client to the server name or IP address and to the “actual” drive and path. Repeat at any additional client workstations running this software.

     

    Installing Gradience on Windows 7 and 64 Bit Operating Systems:

    On Windows 7 (both 32 bit and 64 bit) we have found that the file that the software reads to know where to go to connect to the database typically does not get installed into the proper folder. This is easily remedied. Once this file is placed into the correct folder, the software runs fine. The name of the file is hrware.ini. On Windows 7 and 64 bit operating systems it needs to be installed at c:\programdata\gradience. Generally, the programdata folder is a hidden folder so you may have to unhide it.

     Look in c:\Windows for the hrware.ini file, remove it from there and paste it into c:\programdata\gradience. If you can’t find one, you can create one in NotePad and paste it into c:\programdata\gradience. All that you need written on it is indicated below. 

     Your path and server name may differ from what is shown below. DO NOT use UNC. No double backslashes. Also DO NOT map a drive. Our software uses TCP/IP. It looks to the host machine and then to the actual drive and path on the host machine.

     

    [HRWARE]

    PATH=c:\Program  Files\Gradience\Data\Hrware.gdb (Your path may be different.)

    SERVER=Localhost (remember; if the database is on another machine, this needs to be the name or IP address of that machine.

 

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.