Resolving a variety of errors
Version 10 and below are no longer supported. If you encounter further issues and you're using a release of version 11 please e-mail us at firstname.lastname@example.org
Option One: Run the Database Maintenance Utility.
Option Two: Update to the most current edition of your version.
Run the Database Maintenance Utility:
From the desktop of the computer where the database is, do the following...
In Windows Vista or Windows 7 or click Start > All Programs > Gradience > Maintenance > DB Maintenance > Start.
In Windows 8 or 10 or Server 2008 or Server 2012 click Start > All Apps > Gradience > Database Maintenance > Start.
Update to the most current edition of your version:
First click Help (next to Reports at the top of the screen). When the drop-down menu opens, click About. A popup will open that will indicate your full, multi-digit version number. Jot it down and then after updating, open the software again and click Help > About and compare what you jotted down to the new version number to verify that the update was a success.
The last decimal place in the version number is the day-of-the-month.
The decimal place preceding the day-of-the-month is the month.
The decimal place preceding the month is the year.
Click here to update to the latest release.