Gradience Pro / Enterprise - Errors

Resolving a Variety of Errors

 Version 10 and below are no longer supported. If you encounter further issues and you're using a release of version 11 please e-mail us at support@gradiencesupport.com

Option One: Run the Database Maintenance Tool.

Option Two: Update to the most current edition of your version.

Run the Database Maintenance Tool:

From the desktop of the computer where the database is being hosted, begin to type Database into the search field on your desktop. As you begin to type, you will see [Database Monitor] and [Database Maintenance] appear. Select Database Maintenance

When the popup shown below opens, please click Start in the lower-left corner.

 db.JPG

When it is finished, close out.

Update to the most current edition of your version:

First click Help (next to Reports at the top of the screen). When the drop-down menu opens, click About. A popup will open that will indicate your full, multi-digit version number.

At the time this article is being updated (6/11/2018) the most recent version available is 11.0.1606.29, which came out on June 29, 2016. 

The 16 refers to the year 2016.

The 06 refers to the month of June.

The 29 refers to the day-of-the-month.

At the time that you are reading this article, version 12 may have been re-released. 

Whether you are installing version 11 or version 12, it is essential that every computer that is running Gradience be running the [same] iteration of the [same] version. When you allow different releases of [any] version on various machines to touch the same database, you will get weird, voodoo-like performance from the software and you risk corrupting the data beyond repair. Such corruption can cause functionality issues that cannot be resolved.

Click here to update to the latest release.

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