Negative Balance Due to incorrect Debit when zeroing the balance from prior year
If your plan is set to zero the balance from prior year’ but it failed to zero-out the entire remaining balance you likely have database corruption.
Running the Database Maintenance Utility
Do this from directly from the desktop of the computer/server where the database resides. Do not remotely access the computer/server to do this.
1. Have all users at client workstations, close Gradience (not minimize).
2. Click Start
On Windows server 2003 or XP or Vista or Windows 7 and Server 2008
Click All Programs > Gradience > Maintenance > Database Maintenance.
On Windows 8 & 10 or Server 2012:
Click All Apps > Gradience > Database Maintenance.
1. Click the Start button that appears on the Database Maintenance popup.
2. Click File > Exit when done. Ignore any Runtime error you may get.