Gradience Employee Handbook Manager - Support Options

Online Support:

Go to www.gradiencesupport.com and click on Submit a Request.

This will give you access to help with

  • Installation
  • Moving the data/software to a new computer/server
  • Converting a database from an older version so that it can work in a new version
  • Cleaning a corrupt database
  • Resolving error messages encountered in software
  • A variety of other technical issues

Phone Support

Live technical support is FREE by phone for the first 30-days after you purchase your software license. After that, you would need to purchase a 12-month maintenance plan - or pay a per-call fee. 

A 12-month maintenance plan is $109. Without a plan, a per-call fee would be $60.

Software Training

We do not provide content set-up assistance or help with performing tasks within the software. For FREE instructions from within the software, click Help > User Guide or go to www.gradiencesupport.com and click on Submit a Request. 

or do a key word search in the How can we help area.

Operating System Compatibility:

Current versions are compatible with...

  • Vista
  • Windows 7
  • Windows 8 & 8.1
  • Windows 10
  • Server 2008 & 2008 R2
  • Server 2012

Current versions are not compatible with...

  • Mac OS
  • Terminal Services
  • Citrix

Licenses:

Gradience OSHA Manager is designed to run on a single computer. It is not possible to share the software or data across a network. It also was never designed to run over Terminal Services or Citrix so it is not supported in such an environment.

FREE Updates

Occasionally, the software content may be changed or updated to remain compliant with any laws or regulations pertaining to he software or the functions or features may be improved. When such changes occur during the license year, the software will notify you that a FREE update is available for download. After the end of the license year (12/31), the software will go into Read-Only mode allowing no further data-entry unless the license is renewed for the following year.

Helpful Links:

For a Helpful Power Point presentation that you can click-through at your own pace, click here.

For a Helpful User’s Guide for the software, click here.

 

 

 

 

 

 

 

 

 

 

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