Gradience Attendance Pro / Enterprise - Frequently Asked Questions

Frequently Asked Questions for Gradience Attendance Pro / Enterprise 

Get answers to the most popular questions people ask when using the "Attendance" portion of Gradience Attendance with Employee Recordkeeping.

 

Question:

What are my support options?

Answer:

Please enter http://goo.gl/UfYbsR into your web browser or click here.

 

Question:

Is there a handy library of “How-To” articles?

Answer:

Yes. Please enter http://goo.gl/iwU7Qt into your web browser or click here. 

 

Question:

How can Time-Off be tracked when it isn’t earned?

Answer:

If you wish to track the number of hours/days employees are out for Unexcused Absences, you have two options:

Option One: Create a Time-Off Bank for Time-Off that isn’t earned. Call it Unexcused Absence and assign a None plan to it. Use an Absence Reason Code on the calendar screen to document any absences of this type. The Absence Reason Code will debit the balance of this bank. Because the balance starts out at zero, the balance in the bank will go negative on the calendar screen.

The program comes with a None plan already created. If you don’t have such a plan it is because someone in your organization changed that plan to something else. If this happened, recreate it. For simple instructions, please enter http://goo.gl/MrdNV8 into your web browser or click here.

Option Two: Don’t bother creating a Time-Off Bank called Unexcused Absence in the first place. Do create an Absence Reason Code for it though and then you can use the Absence Detail Report to see how many hours/days of unexcused absences employees have taken for a specified date range rather than tracking a visible running negative balance on the calendar screen. This way, this type of Time-Off will not appear on the Employee Balance Report, the Transaction Detail Report, or the Year in Review Report or on the Calendar screen.

 

Question:

Is it possible to eliminate an unwanted Time-Off Bank?

Answer:

Yes. To see how to do this, click here.

There is however, an easier alternative…

If you no longer wish to [use] a particular Time-Off Bank, you don’t have to delete it. You can simply assign the None plan to it so that Time-Off will no longer accrue to it. By keeping it though, it will continue to appear on the Employee Balance Report, the Transaction Detail Report and the Year in Review Report as well as under the calendar on the calendar screen.

 

Question:

Is it possible to add a new Time-Off Bank? You may wish to add Floating Holiday or Religious Holiday or Comp Time, etc.

Answer:

Yes. To see how, click here

 

Question:

Can I troubleshoot my Time-Off Accruals when I have a problem?

Answer:

Yes. To see how, click here.

 

Question:

Is it possible to remove bad Time-Off Accruals and re-run them from some point in the past after the rules are corrected?

Answer:

Yes. To see how, click here.

 

Tip!

Although your [license] must be renewed annually, the software gets updated from time to time throughout the year for FREE! To take advantage of FREE periodic updates as they become available enter http://goo.gl/iDAqDF into your web browser or click here.

 

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